Technology+Support+Specialist

A technical support specialist is also called a computer support specialist. They usually assist customers with troubleshooting their computer systems. They may provide telephone support or they may assist the customer in person. A technical support specialist may be employed by a private firm or may work as a freelance support specialist who is on call at the customer's request. According to the Bureau of Labor Statistics, support specialist jobs are expected to grow between 2008 and 2018.

Technical support specialists may assist a computer user with various issues, such as hardware and software problems, acquiring access to data or removing viruses. The specialist is expected to have strong analytical and communication skills. A support specialist may also serve as a consultant to advise companies or customers on maintaining their systems. If a computer isn't running properly, the specialist is required to find a solution.

A college degree in computer science is required by most employers but many will accept an associate's degree along with a computer certification. A certificate from a technical school is also acceptable. For many companies computer certification is required whether the specialist has a degree or not. Many companies even pay for the certification.

On-the-job training is provided by many employers, and the specialist may continue to receive additional training in order to keep up with new technology. Many colleges and universities also offer training programs for technical support specialists. A college program may include hands-on training to prepare the specialist for the work environment.

"The Job Description of a Technical Support Specialist." eHow. Demand Media, Inc., 2011. Web. 11 Apr. 2011. .